Do you ship internationally? What is the time of delivery?
All products that are in stock are packed and shipped so that they arrive within 2-3 working days for orders within Slovakia and 5 working days internationally.
NOTE: For limited collections and seasonal items, this may take longer, but don’t worry - if the waiting time is about to be prolonged for some reason, we will let you know in advance, so nothing surprises you.Rates for shipping are based on ussual weight of package up to 3 kilos. Costs for heavier packages may vary and are subject of change.
What if I am located outside of EU?
Can I track my order?
Which shipping service do you use?
Your item will be delivered directly to your hands by UPS. Not sure whether you will be available at the provided address during the day of delivery? No problem. The courier will give you a call and make sure the item gets to you safely.
Can I return the items I purchased?
Yes, absolutely. Thanks to our 30-day return policy, you shop without risk.
In case the product you ordered does not meet your expectations or does not fit your size, you can send it back to us within 30 days after receiving it. Once your return is processed we will initiate your refund and ship your replacement to you as soon as possible. Please note that estimated delivery time provided on the website applies to exchange orders as well.
In case you don't wish to order another product, our team will start processing your refund immediately after the return product is delivered back to us and quality checked.
How do I return an item?
All you need to do is to carefully wrap your item, ideally in the same packaging you have received it in, and send it back to us together with the reason for returning and invoice or your receipt to the following address:
811 02 Bratislava
Please, notify us at email@example.com and let us know the reason, so we can learn and improve. Do not forget to mention your order number. Your request will be processed within 3 working days (if a thorough technical inspection is necessary, Wilderoben reserves the right to process your request within 30 days ).
We will send you a notification on the e-mail or contact address provided.
Unfortunately, we will not be able to accept your return if the following criteria are not met:
- The item must be in unused and unworn condition,
- The item cannot be damaged or show marks of wear and tear,
- The item must be returned in its original packaging containing the case and all the accessories you received,
- All the authenticity tags and manufacturer seals must still be attached,
- Packaging and delivery method you are using must be safe.
Wilderoben does not accept liability for products that are damaged or lost on their way back to us. Please, keep the certificate of posting.
NOTE: You have to bear the cost of returning the product. However, in case you would like to have the item exchanged, we will ship the replacement free of charge.
I received a faulty or damaged item.
We are very sorry if that ever happens to you.
We do our best to prevent such a situation. All products are carefully inspected before they are shipped to our customers. Unfortunately, Wilderoben does not have control over what happens during shipping.
Please, take a picture of the damaged or faulty item and send it to us at firstname.lastname@example.org within 3 days upon receiving a package. Our team will provide you with further instructions as soon as possible. Once we receive your damaged or faulty product, we will refund the cost of your shipping expenses and send item to our supplier for a warranty check. Afterwards, we will get back to you with a conclusion.